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PRIVACY POLICY

​Effective Date: January 30, 2026
Last Updated: February 15, 2026

 

Welcome to iWok (“iWok,” “we,” “our,” or “us”).

 

This Privacy Policy explains how we collect, use, and protect your information when you visit www.iwok.com, place an order online, interact with our stores, or use our services.

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1. Information We Collect
We may collect the following information:

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Personal Information

  • Name

  • Email address

  • Phone number

  • Payment information (processed securely by third-party payment providers)

  • Order details and order history

  • Delivery or pickup information

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Automatically Collected Information

  • When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Website usage data through cookies or analytics tools

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2. How We Use Your Information
We use your information to:

  • Process and fulfill your orders

  • Provide customer service and respond to inquiries

  • Send order confirmations and service-related communications

  • Improve our website and customer experience

  • Manage promotions or loyalty programs (if applicable)

  • Send marketing emails or SMS messages (only if you opt in)

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We do not sell your personal information.

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3. Online Ordering & Payment Processing
Payments made through our website are processed by secure third-party payment providers. iWok does not store full credit card information on our servers.


If you place an order through a third-party platform (such as DoorDash), your information is subject to that platform’s privacy policy.

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4. Cookies & Analytics
We may use cookies and similar technologies to:

  • Improve website functionality

  • Understand how visitors use our site

  • Measure website performance

You can disable cookies in your browser settings, though some features may not function properly.

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5. Sharing of Information
We may share your information with:

  • Payment processors

  • Website and technology service providers

  • Delivery partners

  • Marketing platforms (if you opt in)

We only share information necessary to operate our business.

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6. Data Security
We use reasonable administrative and technical safeguards to protect your information. However, no internet transmission is completely secure.

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7. Your Choices
You may:

  • Opt out of marketing emails by clicking “unsubscribe”

  • Contact us to update or correct your information

  • Request deletion of your information (subject to legal requirements)

To make a request, email: info@iwok.com

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8. Children’s Privacy
Our website is not directed toward children under 13. We do not knowingly collect personal information from children under 13.

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9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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10. Contact Us
If you have questions about this Privacy Policy, contact:

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iWok
Email: info@iwok.com
Website: https://www.iwok.com

TERMS & CONDITIONS

​Effective Date: January 30, 2026
Last Updated: February 15, 2026

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Welcome to iWok. By accessing our website, placing an order, or visiting our stores, you agree to the following Terms & Conditions.

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1. Use of Website
You agree to use www.iwok.com for lawful purposes only. You may not:

  • Attempt to interfere with website security

  • Use automated systems to extract data

  • Submit false or misleading information

We reserve the right to restrict access if misuse occurs.

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2. Orders & Payments

  • All orders are subject to availability.

  • Prices and menu items may change without notice.

  • Payment must be completed before order fulfillment.

  • We reserve the right to cancel orders due to pricing errors, suspected fraud, or system issues.

If you order through a third-party delivery platform, their terms and conditions also apply.

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3. Robotic Cooking System
iWok uses automated robotic wok cooking systems designed to ensure consistency and efficiency.


While we strive for accuracy in all customized orders, customers are responsible for:

  • Reviewing order details before final submission

  • Verifying dietary restrictions and preferences

  • Checking orders before leaving the store

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4. Allergies & Dietary Information
We prepare food in kitchens that may handle:

  • Peanuts

  • Tree nuts

  • Soy

  • Wheat

  • Dairy

  • Shellfish

  • Eggs

  • Other common allergens

We cannot guarantee that any item is completely free of allergens.


Customers with food allergies or dietary concerns should exercise caution and consult staff before ordering.

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5. Promotions & Discounts
Promotions:

  • May have expiration dates

  • Cannot be combined unless stated

  • May be modified or discontinued at any time

Offers have no cash value.

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6. Intellectual Property
All content on this website, including logos, images, text, and branding, is the property of iWok and may not be used without permission.

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7. Limitation of Liability
To the fullest extent permitted by law, iWok is not liable for:

  • Indirect or incidental damages

  • Delays or service interruptions

  • Errors caused by third-party platforms

Our total liability shall not exceed the amount paid for the order in question.

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8. Governing Law
These Terms are governed by the laws of the State of Texas.

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9. Changes to These Terms
We may update these Terms from time to time. Continued use of our website or services constitutes acceptance of any updates.

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10. Contact
For questions regarding these Terms:

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iWok
Email: info@iwok.com
Website: https://www.iwok.com

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